Peran Customer Delight Memoderasi Esteem Needs terhadap Niat Beli

Quality From Customer Needs to Customer Satisfaction

Feel lonely? What about reading books? Book is one of the greatest friends to accompany while in your lonely time. When you have no friends and activities somewhere and sometimes, reading book can be a great choice. This is not only for spending the time, it will increase the knowledge. Of course the b=benefits to take will relate to what kind of book that you are reading. And now, we will conc...

Meeting customer needs

The concept of the Service Oriented Infrastructure (SOI) is not just the result of technological advance; it has been stimulated by the needs of organisations. The modern organisation is seeking to efficiently utilise its information and communications technology (ICT) infrastructure, while at the same time ensuring that components of the infrastructure can be substituted and augmented dynamica...

Front cover Retain and Delight Your Customers by Applying IBM Predictive Customer Intelligence

Thames delight

Histophysiology' provided a concise and entertaining guide to the puzzles of this strange nucleus. Currently I am focused on the thalamus and sensory mechanisms; Lord Adrian's short book 'The Basis of Sensation' on sensory mechanisms, published in 1928, says nothing about the thalamus, but is a wonderful example of clear thought about, and a lucid presentation of, a difficult subject. What is t...

Identifying Customer Needs from User-Generated Content

Identifying customer needs is important to marketing strategy, product development, and marketing research. User-generated content (UGC) provides an opportunity to better identify customer needs for managerial impact. However, established methods are neither efficient nor effective for large UGC corpora because much content is non-informative and repetitive. We propose a machine-learning approa...